Privacy Policy
Last Updated: November 24, 2025
This Privacy Policy (“Privacy Policy”) describes how The Exclusive Collective LLC and its affiliated entities—including Exclusive Resorts, Inspirato, onefinestay, and other brands operating within The Exclusive Collective (collectively, “The Exclusive Collective,” “we,” “our,” or “us”)—collect, use, share, and protect personally identifiable information (“PII”).
This Policy applies to information submitted or collected through:
- Our websites, including theexclusivecollective.com, exclusiveresorts.com, inspirato.com, onefinestay.com, and any other site owned or operated by The Exclusive Collective (collectively, the “Websites”)
- Mobile applications
- Email, SMS, telephone, or other digital communication channels
- Social media pages
- Paper or digital forms, applications, surveys, or other direct submissions
We understand the importance of privacy to our Members, subscribers, guests, homeowners, and partners, and we make reasonable efforts to use and safeguard PII in accordance with this Policy.
To the extent this Privacy Policy is inconsistent with applicable law or regulations, or where you provide express consent for uses beyond those described here, your rights under those laws—or your express consent—will govern.
CONTACT INFORMATION
You may contact us with questions about this Privacy Policy, your data, or your rights at:
Exclusive Investments LLC
Email: privacy@theexclusivecollective.com
INFORMATION WE COLLECT
We collect PII in a variety of ways, including directly from you, from third parties, automatically through your use of our Websites, and through partners that support our travel, hospitality, and real-estate operations.
We do not intentionally collect sensitive personal information (e.g., religious beliefs, racial or ethnic origin) unless you voluntarily provide it and consent to its use.
Information You Provide Directly
We may collect PII including, but not limited to:
- Name, address, phone number, email, date of birth, nationality, and gender identity
- Travel, dining, lifestyle, or accommodation preferences
- Information related to your Membership or subscription application
- Payment and billing information
- Communications preferences
- Information required to fulfill special requests (e.g., childcare, chefs, accessibility needs)
- Passport, travel documentation, emergency contact details
- Profile information for online accounts
- Information submitted in surveys, contests, offers, or inquiries
- Messages you send to The Exclusive Collective, provided you have consented to such collection
Information from Third Parties and Partners
We may receive information from:
- Travel and hospitality partners
- Homeowners and property managers
- Public databases
- Social media platforms
- Airlines, financial institutions, or loyalty partners
- Data vendors providing demographic or modeled insights
- Licensees and strategic partners
Information Collected Automatically
We use cookies, web beacons, pixels, log files, and similar technologies to collect:
- Device and browser information
- IP address
- Pages viewed, time spent, links clicked
- Location data (where permitted)
- Analytics and usage data
You can control cookie preferences via your browser settings.
HOW WE USE YOUR INFORMATION
We use PII for purposes including:
- Providing and managing bookings, reservations, and membership services
- Processing payments
- Customizing your travel and hospitality preferences
- Providing concierge support
- Responding to inquiries
- Improving our offerings, Websites, and technology
- Conducting research, marketing, and service optimization
- Personalizing content, recommendations, and promotions
- Conducting background checks for Membership applications
- Complying with legal requirements
- Protecting the security of our users, systems, and properties
We may also use PII for marketing communications, unless you opt out.
HOW WE SHARE INFORMATION
We may share PII with:
- Service Providers
Partners who support operations such as:
- Booking and reservation systems
- Payment processors
- Technology and cloud hosting providers
- Concierge and on-property service providers
- Customer support teams
- Marketing agencies
- Professional advisors (legal, accounting, auditing)
These parties may access PII only to perform contracted services. - Affiliated Companies
Each brand within The Exclusive Collective may receive PII for operational or service purposes. - Travel Partners
Airlines, hotels, transportation providers, local hosts, and experience operators when required to fulfill a booking. - Legal Obligations
We may disclose PII:
- In response to law enforcement, court orders, or regulatory requests
- To protect safety, rights, or property
- To investigate suspected fraud or misconduct - Corporate Transactions
In a merger, sale, acquisition, restructuring, or similar event, PII may be transferred to the successor entity.
We do not sell PII for monetary compensation.
INTERNATIONAL TRANSFERS
If you reside outside the United States, your information may be transferred to the U.S., where laws may differ.
The Exclusive Collective complies with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. DPF, including all onward-transfer and enforcement requirements.
Full DPF compliance details mirror the text in your original policy and can be inserted unchanged here.
YOUR RIGHTS
Depending on your jurisdiction, you may have rights to:
- Access or correct your PII
- Request deletion or restriction
- Opt out of marketing communications
- Object to certain uses
- Request a copy of your data
- Withdraw consent
To exercise rights, contact: privacy@theexclusivecollective.com
SECURITY
We use reasonable administrative, technical, and physical safeguards. However, no online transmission is completely secure.
DATA RETENTION
We retain PII only as long as necessary for:
- Operational or contractual obligations
- Legal and regulatory requirements
- Security, fraud prevention, or recordkeeping
- Some data may remain in backups or archives as required.
CHILDREN’S POLICY
The Websites are not intended for individuals under 23 years of age, and we do not knowingly collect PII from minors.
CHANGES TO THIS POLICY
We may revise this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date.
QUESTIONS
For privacy-related inquiries: